Got questions? We’ve got answers! Find everything you need to know about shopping at PokeNest below.
1. Ordering & Shipping
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Are all your Pokémon TCG products authentic and factory-sealed? Yes, absolutely! Every single item we sell is 100% genuine and factory-sealed, sourced securely to ensure no tampering or resealing.
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Where do you ship from, and what is your address? Our operations are managed from our base at 614 Edinburg Ave, Chesapeake, VA 23324.
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How long does shipping take? Orders are typically processed within 1 to 2 business days. Delivery times vary based on your location and chosen shipping method at checkout.
2. Products & Pre-orders
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Do you sell loose packs or only sealed products? We specialize primarily in factory-sealed booster boxes, Elite Trainer Boxes (ETBs), collection boxes, and official TCG accessories.
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Can I cancel or change my order? If your order hasn’t been processed or shipped yet, please contact us immediately at admin@pokenest.shop, and we will do our best to assist you.
3. Returns & Support
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What is your return policy for trading cards? Due to the collectible nature of Pokémon TCG (where values fluctuate and pack contents are random), all sales of trading card products, booster boxes, and opened items are final. If there is a shipping error or a damaged package, please reach out to us right away.
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How can I contact customer support? You can reach our support team anytime via email at admin@pokenest.shop. We are always happy to help fellow trainers!