Refund policy

Store Name: PokeNest

Contact Email: admin@pokenest.shop

Business Address: 614 Edinburg Ave, Chesapeake, VA 23324

At PokeNest, we strive to ensure that every Pokémon TCG fan receives their favorite cards and collectibles in pristine, factory-sealed condition. Due to the unique and collectible nature of trading card games, please read our Return and Refund Policy carefully before making a purchase.

1. Final Sale Policy on Trading Cards & Collectibles

  • No Returns on TCG Products: Due to fluctuations in market value and the randomized nature of trading card contents (such as booster packs, booster boxes, and Elite Trainer Boxes), all sales of Pokémon TCG products, sealed boxes, and collector tins are final.

  • Opened Items: Once a product has been opened, unsealed, or tampered with, it is no longer eligible for any return, exchange, or refund under any circumstances.

2. Damaged or Defective Items

We carefully package all orders to ensure they reach you safely. However, if your package arrives severely damaged during transit:

  • You must notify us within 48 hours of delivery at admin@pokenest.shop.

  • Please include your order number, a clear description of the issue, and photographic evidence of both the outer shipping box and the damaged item(s).

  • Factory defects (such as minor print lines or manufacturing flaws inside sealed packs) are controlled by The Pokémon Company and cannot be returned or refunded through PokeNest.

3. Order Cancellations

  • You may request to cancel your order before it has been processed and shipped.

  • Once an order has been fulfilled or handed over to the courier, it can no longer be canceled. Please contact admin@pokenest.shop immediately if you need to modify or cancel an order.

4. Refunds (If Applicable)

  • If a replacement or refund is approved by our support team due to a fulfillment error or severe transit damage, the refund will be processed to your original payment method within a certain number of business days.